As leaders it’s our job to successfully manage and mitigate workplace confl­ict and drama. While it’s human nature to want to block it out or shut it down, if leaders do not appropriately address the confl­ict in their organizations, communication between departments and employees will be unproductive and serious problems will result. It is important to understand different types of confl­ict and when it’s our job to mitigate, to escalate, or sometimes even to ignore. Certain situations require greater policies, procedures, and perhaps even formal investigation, while others call for an experienced professional to create calm.

Participants will develop skills for working through confl­ict and improving dynamics at work while channeling disagreement for positive outcomes. After participating in this program, professionals will be able to:

• Recognize that con­flict can be an asset and is not always a liability
• Determine when to solve, escalate, or ignore confl­ict
• Help leaders in their organizations address employee issues by channeling con­flict
• Model effective confl­ict resolution techniques and improve dynamics at work

 About the Speaker:

Karen Snyder has over 30 years of experience as a dynamic consultant, trainer, presenter, and coach. She leverages her expertise in business processes and strategic planning to help C-Suite leaders communicate more effectively, develop synergy, and attain desired results. Karen motivates individuals, teams, and entire corporations through her insightful observations, practical business skills, and direct approach. Her authenticity encourages each member’s potential, thereby helping groups work together and value one another.

Karen is a vibrant speaker tackling current topics and creating fresh-focused, interactive presentations and training solutions for employees, managers, and senior leaders. Each program is tailored to the organization’s unique needs.

Karen is an active member of the National Speakers Association and is a past president of the NSA-DC chapter. She holds a master’s degree in organizational development from Johns Hopkins University, and an undergraduate degree in industrial psychology from the University of Virginia.