When organizations go through major changes, people react differently—and leaders often assume others need what they themselves would want. This session helps you understand how individuals process change, what they truly need during periods of uncertainty, and how small, targeted actions can make a profound difference. You’ll learn how to shorten the gap between disorientation and re-orientation and adapt your communication so your message lands with clarity, empathy, and impact.

Learning Objectives:

About the Speaker:

Dan Kaplan is driven by the belief that anything is possible if we can just learn to talk to each other. As a mountain-climbing expedition leader, Dan has guided many teams through difficult conversations and high-altitude danger. Combined with his nearly 30 years of communications leadership experience across the public, non-profit, and private sectors, his firm, Confident Communicators, LLC, helps leaders, managers, and teams communicate effectively. Dan is an Everything DiSC Ⓡ Authorized Provider and Certified Trainer. His clients include Google, The Gates Foundation, the State of Maryland, the US FDA, Chimes International, New York Health + Hospitals, and Vistage. His firm helps organizations build trust, master conflict, achieve commitment, embrace accountability, and focus on results through better communication. Dan lives in Baltimore with his wife and three children, has visited 40 countries, and, in his spare time, raises money for breast cancer research by climbing mountains.

Approved SHRM BASK Areas: Communication, Relationship Management, Leadership & Navigation, Employee Relations, and Change Management

SHRM PDC: 1.0